Start an LLC with LegalZoom for as little as $149 + state fees.

See our LegalZoom review below & compare them to the top LLC formation companies.

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Ranked # 10
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LegalZoom LLC Review

by LLC Reviews™
Ranking: # 10

Legalzoom is probably the most well-known and widely used online legal forms website out there—but is it the best? In this Legalzoom review, we’ll look at its pricing, best features and customer reviews, and see how it compares to competitors.
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Legalzoom LLC Pricing


Legalzoom offers flat-fee pricing for its LLC formation services starting at $149+ filing fees. None of the Legalzoom LLC Packages below come with an Operating Agreement or EIN. See the chart below for details on their 3 price points and the cost of the various add-ons.

Economy LLC Package

Legalzoom's Economy LLC Package is $149 plus state filing fees.  The Economy LLC Package is one of the slowest turnaround times in this industry.  30 days to create an LLC is an eternity and for this reason, the Economy LLC Package is rarely purchased.

The Economy LLC Package comes with a Name Availability Search, Peace of Mind Review, preparation and filing of the Articles of Organization (in 30 business days); Tax Saving Analysis; Online Progress Tracking; and a Next Steps Guide.

Standard LLC Package

Legalzoom's Standard LLC Package is $329 plus state filing fees.  The Standard LLC Package has a 15 day turnaround time.

The Standard LLC Package comes with everything from the Economy Package PLUS a business newsletter; a company book with membership certificates and company seal.

Express Gold LLC Package

Legalzoom's Express Gold LLC Package is $349 plus state filing fees and shortens the turnaround time to 10 business day. Legalzoom's fastest service is still much slower than the competition.

The Express Gold LLC Package comes with everything from the Economy and Standard Packages PLUS priority filing; VIP Processing; Express Shipping; Financial Account Authorization Letter; 7 Day/Week Customer Support; and Discounts on other Legalzoom Services.

LLC Compliance Package

For $69/year, Legalzoom offers an LLC compliance package now known as the compliance calendar. This used to be called the total compliance or essential compliance. Legalzoom's compliance calendar is loaded with information and deadlines specific to the filing requirements for your LLC. The LLC compliance calendar also comes with timely email reminders so you can fulfill requirements and meet deadlines.

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Cost of the 4 Most Commonly Requested Services

The four most commonly requested or "core" services are: (1) preparation and filing of LLC paperwork with the state; (2) within two business days; (3) with a custom/personalized operating agreement; and (4) an EIN.

Legalzoom's Express Gold ($349) will covers the first 2 core services (paperwork filed with the state within 2 business days).  You'll have to pay an additional $159 for the other two core services (operating agreement and EIN).

Noteworthy Features


As mentioned above, some plans come with a year of attorney advice. If the package you select does not come with this feature, you can purchase a prepaid legal plan, which includes unlimited 30-minute consultations on new legal matters for a flat monthly fee. Plan prices vary based on your state and the plan you select (business, personal, annual or six months.) In Texas, a 12-month Business Advisory Plan Membership costs $31.25/month.

Legalzoom also offers features like LegalProtect, which offers set-up advice from a small business attorney, and Total Compliance, which helps you stay compliant with regulations, for an additional annual fee.

How Fast is LegalZoom


The Legalzoom website advertises “fast filing,” but one must begin the LLC creation process in order to find out just how fast the process might be. For the purposes of determining speed, we began to walk through the application process, and just before checkout, we were presented with three service options for processing time: Economy (30 business days), Standard (15 business days) and Express Gold (10 business days). These times refer to Legal Zoom’s processing time, and not state times, which vary depending on your state.

How Much is Legalzoom's Registered Agent Service?


Registered Agent Services are not included with any of Legalzoom’s LLC packages, but they may be added for $249/year. The service begins when your business is registered with the state, and it is renewed automatically. If you wish to cancel the service, you must first appoint a new Registered Agent, and then call Legalzoom to cancel service or complete the request through the "My Account" portal. It looks as if the user may have to manually decline this service, based on our walk-through. This could potentially cause a billing issue, if the user was not aware they would be charged for this service.

Is Legalzoom Legit?


Legalzoom has a one-star rating on TrustPilot, at the time of this Legalzoom review writing, with 18 total reviews. Complaints included being billed for Registered Agent service without prior approval, poor customer service, lack of response to customer calls and emails, and incomplete LLC filing. The company also has a one-star rating from Consumer Affairs, based on 171 ratings. Legalzoom has an A+ rating with the Better Business Bureau. However, it also has 331 customer complaints with the BBB, and an average one-star rating, over 104 Legalzoom reviews.

Real Legalzoom Reviews


We thought it would be helpful to show you a few examples of actual positive and negative LegalZoom reviews from actual customers:

"Professional, fair and as well as cooperative. Provided excellent speedy service. Felt assured about next steps and variables to obtaining the very best services from LegalZoom." -M. Thersa.

"LegalZoom has very extensive offering of services on their website. It was very easy to navigate and things were easy to find when searching. Twenty five minutes and I was all set with everything I needed. Plenty of information on what I was looking for. The contact us page was the only difficult thing for me to find. I also would make live chat easier to find and utilize. Otherwise I can not complain about anything else with my experience. This was one if the best websites I have ever used, and I would recommend it to everybody." -Jay

Customer Service


Legalzoom offers a 100% Satisfaction Guarantee that promises, “We get it right or you get your money back.” Requests may be made by calling Legalzoom’s 1-800 number, and they must be made within 60 days of your purchase. The company won’t refund money paid to government entities, such as filing or taxes, or money paid to third parties, such as attorneys affiliated with Legalzoom. The guarantee only covers satisfaction issues caused by Legalzoom, and not personal issues such as changing your mind.

Negative Factors


As mentioned above, Legalzoom has a one-star rating with three of the most popular review consolidation websites, and the main issues cited seem to be unexpected billing, difficulty in cancellation, and difficulty communicating with customer service. On the Consumer Affairs website, Legalzoom has responded to many of the complaints, apologizing for the customers’ dissatisfaction. However, it is unclear whether the issues have been resolved. Of the 331 BBB complaints closed in the last three years, 100 had been resolved, and the remaining 231 were answered, but not resolved, which means that “The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.”

How to Cancel Legalzoom?


Legalzoom offers some services on a subscription basis (registered agent, compliance calendar, etc). These services can be canceled by notifying LegalZoom of your intent to cancel by calling their Customer Care Center at (800) 773-0888 (we found another number you may call 888-310-0151) or by cancelling online through the “My Account” portal.

Experience/History


Legalzoom has been in business since 1999, and has helped launch over a million LLCs, according to their website.

Guarantee


Legalzoom offers a 100% Satisfaction Guarantee that promises, “We get it right or you get your money back.” Requests may be made by calling Legalzoom’s 1-800 number, and they must be made within 60 days of your purchase. The company won’t refund money paid to government entities, such as filing or taxes, or money paid to third parties, such as attorneys affiliated with Legalzoom. The guarantee only covers satisfaction issues caused by Legalzoom, and not personal issues such as changing your mind.

Conclusion

Overall Score:

Legalzoom has a long history in the online legal forms industry, and was one of the first companies to offer online legal forms. They also have a wide variety of legal forms available. However, due to the large number of negative Legalzoom reviews and unresolved complaints, particularly in the area of unauthorized billing, we cannot in good faith recommend Legalzoom.

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