Start an LLC with LegalZoom for as little as $149 + state fees.

See our LegalZoom review below & compare them to the top LLC formation companies.

Legalzoom.com

LegalZoom LLC Review

by LLC Reviews™
Ranking: # 9

Legalzoom is probably the most well-known and widely used online legal forms website out there—but is it the best? In this Legalzoom review, we’ll look at its pricing, best features and customer reviews, and see how it compares to competitors.
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Flat Fee Pricing


Legalzoom offers flat-fee pricing for its LLC formation services starting at $149+ filing fees. See the chart below for details on their 3 price points and the cost of the various add-ons.

Compare Apples to Apples

Cost of the 4 Most Commonly Requested Services

The four most commonly requested or "core" services are: (1) preparation and filing of LLC paperwork with the state; (2) within two business days; (3) with a custom/personalized operating agreement; and (4) an EIN.

Legalzoom's Express Gold ($349) will covers the first 2 core services (paperwork filed with the state within 2 business days).  You'll have to pay an additional $159 for the other two core services (operating agreement and EIN).

Noteworthy Features


As mentioned above, some plans come with a year of attorney advice. If the package you select does not come with this feature, you can purchase a prepaid legal plan, which includes unlimited 30-minute consultations on new legal matters for a flat monthly fee. Plan prices vary based on your state and the plan you select (business, personal, annual or six months.) In Texas, a 12-month Business Advisory Plan Membership costs $31.25/month.

Legalzoom also offers features like LegalProtect, which offers set-up advice from a small business attorney, and Total Compliance, which helps you stay compliant with regulations, for an additional annual fee.

Speed

How fast is Legalzoom?

The Legalzoom website advertises “fast filing,” but one must begin the LLC creation process in order to find out just how fast the process might be. For the purposes of determining speed, we began to walk through the application process, and just before checkout, we were presented with three service options for processing time: Economy (30 business days), Standard (15 business days) and Express Gold (10 business days). These times refer to Legal Zoom’s processing time, and not state times, which vary depending on your state.

Registered Agent Services


Registered Agent Services are not included with any of Legalzoom’s LLC packages, but they may be added for $249/year. The service begins when your business is registered with the state, and it is renewed automatically. If you wish to cancel the service, you must first appoint a new Registered Agent, and then call Legalzoom to cancel service. It looks as if the user may have to manually decline this service, based on our walk-through. This could potentially cause a billing issue, if the user was not aware they would be charged for this service.

Reputation

Is LegalZoom Legit?

Legalzoom has a one-star rating on TrustPilot, at the time of this Legalzoom review writing, with 18 total reviews. Complaints included being billed for Registered Agent service without prior approval, poor customer service, lack of response to customer calls and emails, and incomplete LLC filing. The company also has a one-star rating from Consumer Affairs, based on 171 ratings. Legalzoom has an A+ rating with the Better Business Bureau. However, it also has 331 customer complaints with the BBB, and an average one-star rating, over 104 Legalzoom reviews.

Real Reviews


We thought it would be helpful to show you a few examples of actual positive and negative LegalZoom reviews from actual customers:

"Professional, fair and as well as cooperative. Provided excellent speedy service. Felt assured about next steps and variables to obtaining the very best services from LegalZoom." -M. Thersa.

"LegalZoom has very extensive offering of services on their website. It was very easy to navigate and things were easy to find when searching. Twenty five minutes and I was all set with everything I needed. Plenty of information on what I was looking for. The contact us page was the only difficult thing for me to find. I also would make live chat easier to find and utilize. Otherwise I can not complain about anything else with my experience. This was one if the best websites I have ever used, and I would recommend it to everybody." -Jay

Customer Service


Legalzoom offers a 100% Satisfaction Guarantee that promises, “We get it right or you get your money back.” Requests may be made by calling Legalzoom’s 1-800 number, and they must be made within 60 days of your purchase. The company won’t refund money paid to government entities, such as filing or taxes, or money paid to third parties, such as attorneys affiliated with Legalzoom. The guarantee only covers satisfaction issues caused by Legalzoom, and not personal issues such as changing your mind.

Negative Factors


As mentioned above, Legalzoom has a one-star rating with three of the most popular review consolidation websites, and the main issues cited seem to be unexpected billing, difficulty in cancellation, and difficulty communicating with customer service. On the Consumer Affairs website, Legalzoom has responded to many of the complaints, apologizing for the customers’ dissatisfaction. However, it is unclear whether the issues have been resolved. Of the 331 BBB complaints closed in the last three years, 100 had been resolved, and the remaining 231 were answered, but not resolved, which means that “The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.”

Experience/History


Legalzoom has been in business since 1999, and has helped launch over a million LLCs, according to their website.

Guarantee


Legalzoom offers a 100% Satisfaction Guarantee that promises, “We get it right or you get your money back.” Requests may be made by calling Legalzoom’s 1-800 number, and they must be made within 60 days of your purchase. The company won’t refund money paid to government entities, such as filing or taxes, or money paid to third parties, such as attorneys affiliated with Legalzoom. The guarantee only covers satisfaction issues caused by Legalzoom, and not personal issues such as changing your mind.

Conclusion

Overall Score:

Legalzoom has a long history in the online legal forms industry, and was one of the first companies to offer online legal forms. They also have a wide variety of legal forms available. However, due to the large number of negative Legalzoom reviews and unresolved complaints, particularly in the area of unauthorized billing, we cannot in good faith recommend Legalzoom.

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