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ZenBusiness

ZenBusiness Review

by LLC Reviews™
Ranking: # 2

ZenBusiness is an LLC formation company founded in 2015. In this ZenBusiness review, we will analyze each key feature offered by ZenBusiness. Overall, the company has good pricing, ranging from $0 to $299, and has a good reputation with their customers.

ZenBusiness at a Glance:

LLC Reviews has reviewed many LLC formation companies. We hope you find our ZenBusiness review useful. Below you will find a detailed overview of ZenBusiness’s pricing, services, and the value it provides. We have included information about the company’s top features, along with real customer reviews.
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ZenBusiness Pricing

4 price points: Basic ($0), Starter ($49), Pro ($179) & Platinum ($299)

The free Basic Package lets you build your own solution, and includes name availability search, articles of incorporation, state filing, and verification. LLCs can be formed via ZenBusiness' Basic package within 4 weeks depending on the state.

The $49 Starter Package gives you everything in Basic, plus real-time chat support, a personalized dashboard, registered agent service, operating agreement, and a CPA assessment. It will take 3-4 weeks to form an LLC with the Starter package. The Starter package renews annually at $119/yr which is the cost of the registered agent service.

The $179/yr Pro Package is ZenBusiness’s most popular plan, and includes everything in the starter package, plus an employer ID number (EIN), banking resolution, and a worry-free guarantee. It also lets you form your LLC faster—in 1-2 weeks.

The $299/yr Premium Plan lets you form your business faster than the other plans, in just 3-5 days. It includes everything in the Pro plan, plus a business website, business domain name, domain name privacy and business email address.

ZenBusiness LLC Formation Plans

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Pricing for the 4 Most Commonly Requested Services

The four most commonly requested or "core" services are: (1) preparation and filing of LLC paperwork with the state; (2) within two business days; (3) with a custom/personalized operating agreement; and (4) an EIN.

Cost of the Core Services w/ ZenBusiness

The Pro Package ($179/year) includes 3 of the 4 core services. To get all 4 core services, you'd have to add rush filing for an extra $100 making the total for the core services $279. You could also just get the Premium Package for $249/year.

ZenBusiness' Noteworthy Features

ZenBusiness will perform a free search on the business name you’re considering for your LLC. This service is included in all plans.

Speed

How fast is ZenBusiness?

LLC formation companies can’t control how long it takes the state to file your LLC paperwork. However, they can control the amount of time they take to prepare your paperwork and file it with the state. This ZenBusiness review is focused on how long it takes the company to prepare and file your LLC formation paperwork. The fastest option is included in the company’s premium plan: 3 to 5 days. If you choose a Pro Plan, your paperwork is filed in 1 to 2 weeks. Starter plans are filed in 3 to 4 weeks, and Basic plans in 4 weeks.

Registered Agent Services


ZenBusiness’s registered agent service is free for the first year with starter and higher-level plans, and $119/year after. You can cancel this service if you like, but you must do so in writing, show proof from the state that ZenBusiness is no longer listed as your registered agent or the business has been dissolved.

What ZenBusiness is Known For


ZenBusiness is known for its low prices, easy online LLC formation process, and extra business services, like website creation.

ZenBusiness' Reputation

Is ZenBusiness Legit?


How reliable is ZenBusiness? Well, based on their 4.8 star TrustPilot rating, with 1200 ZenBusiness reviews, they have an excellent reputation.

zenbusiness trustpilot reviews

Real ZenBusiness Reviews


Many ZenBusiness reviews from real customers are available online. The company has way more positive reviews than negative ones, but there are some criticisms. Here are a few examples of actual positive ZenBusiness reviews and negative ZenBusiness reviews:

"This is an honest review from a paying customer. I filed my formation on the 8th and it was done by the 10th very quick and easy! Worth every penny!" -Marina

"ZenBusiness was so easy, fast and comprehensive! I am so thrilled to have all my documents and filings digitally in one place. Thank you!" -Kara

"We used ZenBusiness to incorporate our company, and to help us find bookkeeping and insurance coverage. They were extremely knowledgeable and helpful — and that took a lot of the worry out of setting up a business. It’s a fantastic resource for any first-time business owner!"-James H.

Customer Service


When reviewing a service provider’s customer support, we look at the resources they have available for self-help, as well as the ease of access to a live person to resolve issues.

ZenBusiness’s website includes an FAQ page and a Help Center, with a collection of articles that can help answer customer questions. The Starter Option and all programs above this option include a personalized dashboard and real-time chat support. The website offers chat as well, during normal business hours. Customers can also call or email the company for more information. ZenBusiness’s office hours are Monday - Friday from 8am - 6pm Central Time.

We did notice several complaints about ZenBusiness’s customer service. Customers were able to get in touch with the company, but indicated that problems were not always resolved in a timely manner. ZenBusiness responded to many of these complaints via the TrustPilot website, and the Better Business Bureau, so it appears that they are making an effort to resolve issues.

Negative Factors


The biggest negative factor we encountered for ZenBusiness was the prevalence of complaints about customer service. Customers complained about difficulty communicating with customer support personnel, confusing paperwork and instructions, and slower than expected business formation time. It appears the review page is being monitored, and complaints are being addressed.

Experience/History


ZenBusiness is based in Austin, Texas, and was founded in 2015.

Guarantee/Refunds


Purchases are 100% refundable, minus a $25.00 fee, and any other third-party charges paid by ZenBusiness on your behalf, if a refund is requested before the LLC has been filed with the state. If payment has already been sent to the state, ZenBusiness will not refund those fees.

Conclusion

Overall Score:
ZenBusiness has reasonable pricing and great customer reviews. If you are interested in starting an LLC online, ZenBusiness is one of the best choices.
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